Career Detail

Desktop Engineer

Job Description:

We are looking for a skilled Desktop Engineer to provide technical support, troubleshoot issues, and maintain IT infrastructure for end users. The ideal candidate will have expertise in hardware, software, operating systems, and networking to ensure a smooth and efficient work environment.

Responsibilities:

• Install, configure, and maintain desktop computers, laptops, and peripherals
• Troubleshoot and resolve hardware, software, and network issues
• Provide technical support to end users and ensure timely issue resolution
• Configure and maintain Active Directory, user accounts, and permissions
• Ensure system security and data protection through antivirus and backup solutions
• Document technical procedures and provide user training on IT best practices
• Collaborate with IT teams to improve desktop support services
  
  

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Proven experience as a Desktop Engineer, IT Support Specialist, or Help Desk Technician
• Strong knowledge of Windows, macOS, and Linux operating systems
• Experience with Active Directory, Office 365, and IT security best practices
• Proficiency in troubleshooting hardware, software, and network-related issues
• Understanding of TCP/IP networking, VPNs, and Wi-Fi troubleshooting
• Strong problem-solving skills and ability to work under pressure